| November 21st 2013
| In Community, Corporate, Sustainability.
AGL today released its 2013 Sustainability Performance Report which sets out the social, environmental and economic challenges and opportunities that face the organisation and the steps that AGL is taking to enhance the long-term value of the business. AGL’s sustainability performance has been recognised through its inclusion in the Dow Jones Sustainability World Index and the FTSE4Good Index Series.
Commenting on the year’s achievements, AGL’s Head of Economic Policy and Sustainability, Tim Nelson, said that AGL has seen improvements in its retail customer service with a higher customer satisfaction score than its major competitors.
“Positive customer service experiences were seen as the key reasons for customer satisfaction. AGL is continuing to improve customer service and provide smarter solutions for customers’ energy needs,” he said.
Throughout 2013, AGL implemented a number of programs and initiatives designed to improve customer experience including: introducing monthly billing options; exiting residential door-to-door sales; launching the My AGL IQ® website to help customers track and save on their energy usage; and expanding its social media presence to further engage with customers.
AGL exceeded its employee volunteering participation rate target of 27 percent, with 37 percent of the workforce contributing a total of 6,009 hours of service to community organisations during FY2013. AGL’s total community investment (including cash, staff volunteering and in-kind contributions) increased by over 30 percent to more than $2.9 million in FY2013.
“Our level of employee engagement has been steadily improving and we are very proud that AGL is now performing in the ORC International Best Performing Zone, a high performance external global engagement benchmark,” said Mr Nelson. AGL continues to hold its Employer of Choice for Women citation which was initially awarded in 2012 by the Equal Opportunity for Women in the Workplace Agency.
The 2013 Sustainability Performance Report provides details of AGL’s sustainability performance during the year ending 30 June 2013 and is available online at: http://www.agl.com.au/sustainability
AGL encourages all stakeholders to engage with AGL about sustainable business performance through the AGL corporate blog (www.aglblog.com.au) and Twitter (@tanelsonaus).
| November 19th 2013
| In Carbon, Submissions, Sustainability.
Yesterday AGL lodged a submission to the Department of the Environment on the Terms of Reference for the Emissions Reduction fund.
| October 28th 2013
| In Uncategorized.
From November, AGL Energy Limited (AGL) will introduce My AGL Monthly Bill, an innovative new billing product that enables customers to be billed monthly for their gas and electricity. Customers can also choose the day of the month they prefer their bills to be issued which can help them align the payment date with a financially convenient time of the month. This added flexibility means smaller payments that are easier to manage, at a time of the month that best suits individual customers.
My AGL Monthly Bill is one of several initiatives AGL has introduced to help give customers more control over how they manage their energy usage and costs. Available for AGL residential and small business customers, My AGL Monthly Bill aims to improve the overall flexibility in managing household and small business budgets, in New South Wales, Victoria, Queensland and South Australia.
AGL General Manager Marketing & Retail Sales, Mark Brownfield highlights “One of the problems people have is that when they get a three-month bill it’s a big thing, particularly after winter and summer months when energy usage tends to be the highest. We know from our customers that breaking bills down into smaller, more manageable amounts enables better budget management.”
“It can also be easier to stay on top of bills when you have the flexibility to align the due date of your bill with a pay cycle or another financially convenient time. It also gives customers more frequent information about their energy usage, which helps them to be more responsive if their usage is high and they want to reduce it,” said Mr Brownfield
My AGL Monthly Bill is one of several initiatives AGL has introduced to help give customers more control over how they manage their energy usage and costs.
We know from customer feedback that smaller, more regular bills enable better budget management. AGL recently ran a pilot program for monthly billing in Victoria and the feedback from customers was overwhelmingly positive.
• 94% of customers said monthly billing helped them manage their budget.
• 77% of customers said it helped them to understand what their energy costs were.
• 92% of customers said monthly billing was a better option for them.
You can find out more about monthly billing on the AGL website.
| October 24th 2013
| In Corporate, Renewables.
| October 22nd 2013
| In Uncategorized.
Today AGL advised it was working closely with Australia Post on the postcodes of areas impacted by the NSW fires, amending billing activities and offering affected customers support from AGL’s Staying Connected Hardship team.
AGL have also put communications out via our website, twitter, and facebook requesting that affected customers contact AGL to ensure that they are provided with the appropriate level of support. Customers can call 131 245 for assistance.
A link to the website page can be found here:
| September 20th 2013
| In Working Papers.
A new working paper is available – No.38 – What is normal profit for power generation?. A short summary of the paper is also available.
| September 16th 2013
| In Corporate, Sustainability.
AGL has just launched our new online engagement website – Your Say AGL.
Your Say AGL aims to provide a welcoming, social environment to learn more about our activities in relation to CSG. It will initially focus on providing information about our projects and the wider industry, with further engagement activities planned for coming months. Content will be updated daily – so check in regularly for all of the latest news.
Visit the new website at www.yoursayAGL.com.au
| September 13th 2013
| In Sustainability.
AGL has again been recognised on the Dow Jones Sustainability Index (DJSI). The DJSI captures the top 10% of companies based on long-term economic, environmental and social criteria out of the largest 2,500 companies worldwide.
AGL has been selected as a constituent of the DJSI World for 2013/14. AGL was one of only 6 companies worldwide to be selected as a member of the DJSI World ‘Multi and Water Utilities’ sector, out of an eligible ‘universe’ of 36 companies. No other Australian companies were selected to be a member of the DJSI World in this sector.
AGL was also selected to be a member of the DJSI Asia Pacific and the DJSI Australia in the Utilities sector.
This is a great result for AGL and confirms that we continue to lead our sector in Australia in terms of sustainability.
| September 5th 2013
| In Energy Efficiency, Submissions, Sustainability.
Yesterday, AGL lodged a submission to the New South Wales Parliamentary inquiry into cogeneration and tri-generation in NSW.
| August 1st 2013
| In Renewables, Sustainability.
The results of an investigation into infrasound levels at the Macarthur Wind Farm, voluntarily commissioned by AGL, have now been released. This research demonstrates that there was no measurable change in the infrasound levels measured before and after construction of the Macarthur Wind Farm.
The research, which was conducted by Resonate Acoustics, measured infrasound and low frequency noise at residences located 2.7 and 1.8 kilometres from the nearest turbine before any turbines were operating, when approximately 105 of 140 turbines were operating and when all 140 turbines were operating. The report has also been reviewed by low frequency acoustic expert, Dr Geoff Leventhall. The Resonate Acoustics report can be viewed here.
In addition to the infrasound monitoring, AGL undertook noise monitoring at 25 neighbouring properties between October 2012 and May 2013, since the first operation of a wind turbine at Macarthur Wind Farm, in order to confirm that the wind farm is compliant with noise regulations.
Information on the Macarthur Wind Farm project can be found here, including the results from the noise monitoring program. Further information can also be found in the related AGL media release here.